Exciting Products & Designs|Free Customization|100% Quality Guarantee|Fast Shipping.

Search our Frequently Asked Questions

Most Frequently Asked Questions

We are sorry but at this time, accents, special characters, and symbols can't be produced on our products.  We can only produce letters and numbers from the standard English keyboard.

We pride ourselves on fast turnaround with most orders shipping from our Lagos warehouse within three (3) to four (4) business days!!  Each item indicates the number of days we need to manufacture and process your order.

Thank you for visiting CustomMall, we are here to offer you amazing customized items for personal use and for all your special occasions and celebrations. Our contact information is listed below:

CustomMall Limited,

Registered Office: 37B, Modupe Alakija Crescent, Ikoyi, Lagos.

Many of the designs are simply created using our DYO Design Tools provided and your own pre-cropped photo (in jpg or png format).

For Advanced designs and applications we suggest using Paint Shop Pro 8 (JASC) Photoshop Elements (Adobe) Photoshop 8 (Adobe) PDF Software (Acrobat 5.x or higher (Adobe) There are other programs on the market that will work for designing images, however these are the most popular ones. You can download trial versions of Paint Shop and Photoshop online, which is strongly recommend before purchasing the complete version. This will allow you to see what one works best for your needs and is the easiest for you to learn.

Once you are done creating your design, save it in JPEG (jpg) or PNG format.

We do offer local customers (see our address below) an option to pick up their orders by inputting our office address as their Shipping Address. Orders will be processed in 1-2 days and charged a N200.00 handling fee.   We will contact you via e-mail once your order is ready for pick up.  Orders may be picked up in our lobby at the address below Monday - Friday, 8 am to 5 pm.

CustomMall Limited

37B, Modupe Alakija Crescent, Ikoyi, Lagos.

Phone number: 08122348491

Rest assured, CustomMall uses the most advanced security measures available today!  There are several easily verifiable signs of security on our checkout page.

In the address bar, the "S" in https: indicates that the page is secure.  You will also notice either in the lower corner or at the right of the address bar the lock icon indicating you are on a secure page.

At CustomMall, our goal is to allow as much flexibility as possible with customer customization.   For each product, however, our product design team has determined what will look best, which is how we set each character limit.  You can be sure your product will look unforgettable!  NOTE:  Spaces and punctuation do count as one character.

CustomMall reserves the right to refuse reproduction of prohibited content.  Prohibited content includes content or material (text, images or photos) that CustomMall believes:

1.  Is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, or otherwise inappropriate;

2.  Contains copyrighted material

We offer our Customers several convenient payment options.  We accept most major credit cards including Visa, Verve and MasterCard. We do not accept cash, cheques or Cash on Delivery.

Yes!  Your logo can be produced on most of our items, but minimum order quantities will apply.   Please click the link below to our Corporate Store for more details.  NOTE:  Additional set-up fees, processing time and delivery fees may apply.

Click to See our Corporate Store!


FAQ Topics


Contact Us

Email Us

We welcome your questions, comments, concerns and inquiries. We do respond to order-related inquiries within 24 hours during the 7 am to 7 pm, Mondays to Saturdays. Perhaps your questions may be answered by going to our Frequently Asked Questions.

Call Us

Phone: +2348035257749, +2348122348491
For fastest service, email us using the form above for all questions and inquiries.

Write to Us

CustomMall Limited
37B, Ikoyi Crescent,
Ikoyi, Lagos.